Returns & Exchanges

At SoFlo Customs, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a hassle-free 30-day return window for all unworn and unwashed apparel.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Drop Off Package

Hand off your package at any authorized carrier location and keep your tracking receipt for updates on your return's journey back to our warehouse.

4

Receive Your Refund

After our team inspects the returned items, your refund or store credit will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing